For a public classroom training course, the client will receive a course information document and an invoice confirming course fee, payment details and status.
Fee payment must be made prior to the commencement of a classroom training course. Training materials and certification exams will be ordered for the client on payment confirmation and within 5 working days of the first day of the classroom training.
If the client wishes to make a classroom training date change to another prescheduled classroom training date, on the basis that notice is provided of this change more than 5 working days from the first day of the classroom training, then this change will be made free of charge. The client must nominate a classroom training within the next 6 months and this change will only be permitted for one classroom training within the permitted 6 month period. For more than one classroom training date change a 10% administration fee of the total classroom training fee will apply for each subsequent change.
An administration fee of 25% of the total classroom training course fee will apply for any client date changes received 1 - 5 working days from the first day of the classroom training.
An administration fee of 50% of the total classroom training course fee will apply for any client cancellations received 1 - 5 working days from the first day of the classroom training.
Where an exam voucher and/or official reference guide and/or learning materials have been issued to a client and the client then cancels their place with greater than 5 working days from the first day of the classroom training, a fee of $600 +gst is payable.
The total classroom training course fee will apply for clients who advise of classroom training date changes or cancellations from the morning of the first day of the classroom training.
The total classroom training course fee will apply for clients who are ‘no shows’.
No refunds can be made where the client is unable to complete a classroom training course that they have commenced.
The client is entitled to a refund for payments received and where cancellations are advised in writing and received greater than 5 working days from the first day of the classroom training. The refund amount will be the total paid minus any applicable fees as referenced in this Changes & Cancellations section.
A fee is chargeable for shipment of hardcopy learning materials to locations outside of Australia. The client will be advised of this fee prior to shipment.
To qualify for the Foundation Plus Practitioner price offer, a single enrolment must be received and payment for both course levels must be made.
All intellectual property rights for all learning and training materials shall remain the property of HiLogic Pty Ltd and is copyright protected ©2022 HiLogic Pty Ltd, unless otherwise specified.
The client agrees not to reproduce, sell, lease or copy the materials nor record any training presentation. Training materials and access to the training presentation will only be used and accessed by the client for their individual personal reference.
Our commitment to you is that we will comply with all applicable requirements of Data Protection Laws.
To complete the service, personal data collected from the client may be forwarded to specific third parties, such as the applicable exam institute. By purchasing this service we have your consent to transfer this data on your behalf to the required third party for the sole purpose of completing the service.
We will not pass, sell or rent personal data collected from you to third parties not related to delivering the service.
Exams, if applicable, to the course enrolled in, will be ordered on the client’s behalf through the relevant exam institute. Exam terms and conditions are controlled and made available to the client by the relevant exam institute prior to the exam.
All published classroom training courses are confirmed when a minimum number of enrolments for the classroom training have been received.